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  1. I would like to be Landatel’s client. What should I do to buy?
  2. What does the colour lights next to each product mean?
  3. How can I place an order with a red light? Should I wait until it turns into yellow?
  4. Why do you show two prices for each product? What do they mean?

  5. I canīt finish the account. What can I do?

  6. I have just placed an order but I forgot to include some products, what should I do?

  7. The prices shown at www.landahop.com are with or without TAXES?

  8. I thought I made an order but now it does not appear in my account. What happened?

  9. Are Landatel and Landashop the same?

  10. Does Landatel has shops where I can go and buy personally?

  11. I’ve lost my password, what can I do if I want to buy?

  12. My company is placed in a CE country (outside Spain) Why does Landashop charge me the VAT?

  13. What does the three asterisks mean?

  14. Where should I place the VAT intracom?


  1. I would like to be Landatel’s client. What should I do to buy?

    You only need to register clicking the Login button at the upper buttons line of the Landatel's home page and Sign in to create an account at the New Customer section. Please fill in the questionnaire and you will receive an email confirming that you are correctly registered.

    If you have applied for the reseller category, you will receive an email confirming your distributor level. From this moment on, you can enter your account using your password and place your orders at http://www.landashop.com/. Landatel´s online shop.



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  2. What does the colour lights next to each product mean?

    We have used the universal colour code of the traffic lights to determine if there is availability or not of each product:

    Green.- It is available and you can order it 

    Red.- No stock, unavailable. 

    Yellow.- Arriving, you can order it to be shipped around the estimated date of arrival.



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  3. How can I place an order with a red light? Should I wait until it turns into yellow?
    Yes, but we recommend you to click on the banner with an envelope shape that says Product Notifications, that you will find at the left corner at the bottom of the page, right bellow the product specifications, if you want us to keep you informed about that product arrival date.

    In case you need a more immediate alternative, right bellow the product specifications screen of the one there is not availability for, for some products you will be able to find a section called We also Recommend.



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  4. Why do you show two prices for each product? What do they mean?


    Your price will always be between this range depending on the number of units you buy. The price range shown is the price for 1 unit and for 100 units.



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  5. I canīt finish the account. What can I do?


    First of all you have to check if any of the products is marked with three asterisks.

    In case there is anyone, you have to take it out of the cart because it means we donīt have stock. You must have seen the red light next to the product and afterwards it appear with *** if you try to buy it.

    If it is not this reason, to let you continue buying, instead of clicking the Continue buying button you should go directly to the article and click on Add to cart button. If this does not work, do not hesitate to contact us calling +34.91.6407615 or through the chat you can find at www.landashop.com.



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  6. I have just placed an order but I forgot to include some products, what should I do?


    You must make a new order through the web because the products you forgot about, have a weight that can exceed the weight limit the courier company established for your order.

    If you think that the weight is really low and may not affect, do not hesitate to contact us through the chat at www.landashop.com or call us + 34.91.640.7615.



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  7. The prices shown at www.landahop.com are with or without TAXES?


    They are without VAT. When you place the order, before paying you can see the total cost split where you can check the TAX if it applies.



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  8. I thought I made an order but now it does not appear in my account. What happened?


    Perhaps when you finished your order you did not wait until the system send you back to www.landashop.com to confirm the purchase. That’s why the order remain without confirmation. You should go back to your order, look for your cart and if it is still full, please try to finish the order now. If you canīt, please contact us at:
    Email:
    comercial@landatel.com
    Phone: +34.91.146. 1700. 902 …
    Chat through our web
    www.landashop.com



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  9. Are Landatel and Landashop the same?


    Landashop is the Landatel’s online shop.



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  10. Does Landatel has shops where I can go and buy personally?


    www.landashop.com is an online shop. You will be able to place your orders in a quick and safe way through our web and you will also be able to hire different services that complement your purchase of products and components. It is for both companies and individuals. Companies can be resellers or they can buy for themselves.

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  11. I’ve lost my password, what can I do if I want to buy?


    If you remember the e-mail assigned to your account, click on "I forgot my Password", our system will send a new Password to the referred e-mail. If you cannot remember the Account e-mail address, contact us, be aware we will request any type of information to identify you properly.



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  12. My company is placed in a CE country (outside Spain) Why does Landashop charge me the VAT?


    It is due to one of the following reasons:

    1. You did not write your VAT Intracom ID in the right field. Please, check it in My Account > My addresess.
    2. You have an expired VAT Intracom ID or your VAT Intracom is not registered in the EC servers. Please check it.
    3. You requested an order update and the system charged the VAT erroneously in the manual process. Please, contact with the person in charge of the order's update.


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  13. What does the three asterisks mean?


    Next to each product in Landashop, you will be able to find a coloured button which refers to its availability and when it will be.

    In case of the products we runned out of the amount you wish, if you select them and try to buy them, they will show the *** next to the product name. It is the second signal to let you know that for now, you cannot buy it.



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  14. Where should I place the VAT intracom?


    If you belong to an EC country (outside Spain), you will have to fill in the VAT intracom space that you will find in the registration questionnaire at the Company Data section.



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